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So, you’ve ended up with a pair of sunglasses from Nordstrom that just aren’t working for you, and you’re stressing about getting a refund. Good news: Nordstrom has a fantastic return policy. Let’s dive in:
1. The Nordstrom return policy aims to please.
Nordstrom’s primary goal is customer satisfaction. Their “customer-first” approach means their “case-by-case” return policy is incredibly flexible. And yes, the rumors are true: There is no cap on how many items you can return, nor is there a time limit for returns.
2. Nordstrom offers curbside returns.
Nordstrom provides three return methods for your unwanted purchases: in-store, by mail, or curbside. While in-store and by mail might seem obvious, curbside drop-off can be a lifesaver on busy days. Simply drop your item off (except for jewelry, designer & baby items), and expect your refund within 5-7 business days.
3. No receipt? Nordstrom has got you covered.
If you’ve misplaced your receipt, it’s not an issue. They can find your purchase in their system if you provide the purchase month and will refund it to the card you used.
4. No proof of purchase at all? Nordstrom still offers store credit.
Even if you can’t prove your purchase, you’re still in luck. They’ll just ask for your ID and provide you with a Nordstrom gift card. This practice is pretty unique to Nordstrom and is a key reason their return policy is so exceptional. Your ID is used to monitor your returns and prevent misuse.
5. Can you return a Nordstrom purchase to Nordstrom Rack?
This age-old question has an answer. Yes, you can return Nordstrom, Nordstrom.com, and Nordstrom.ca purchases to Nordstrom Rack, which makes their return policy even better. Read more about the Nordstrom Rack return policy.
6. Nordstrom always refunds to your original payment method or a Nordstrom gift card.
All refunds are issued to the original form of payment or a Nordstrom gift card. And yes, it’s as simple as that. So, there’s no need to make up a story about why you’re returning that sweater.
7. Nordstrom provides free shipping for mail returns.
Nordstrom offers free shipping and returns every day. Initiate your return online, and you’ll receive a prepaid shipping label and a digital return code. You can print these at home or display your return code at the USPS location. Typically, returns are processed in 10-14 business days, but it usually takes less than a week after you post it. Refunds typically take another week after that.
